PlayAmo Privacy Policy

At PlayAmo, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit playamo.com, register an account, use the PlayAmo casino app, or otherwise interact with our services. By using our platform, you agree to the practices described in this policy. Our casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission.

Information We Collect

When you create a PlayAmo casino account or use PlayAmo login credentials to access our services, we collect several categories of personal data necessary to provide you with a safe and compliant gaming experience.

• We gather registration details such as your full name, date of birth, email address, phone number, and residential address when you sign up for a PlayAmo casino account.
• We collect identity verification documents, including government-issued ID, proof of address, and payment verification, particularly before processing your first withdrawal.
• We record financial information related to deposits and withdrawals, including the payment methods you use, such as cards, e-wallets, or cryptocurrency wallets.
• We track your gaming activity, including games played, wagers placed, session duration, and bonus usage, to improve our services and ensure fair play.
• We collect technical data such as your IP address, device type, browser information, and log-in timestamps whenever you access PlayAmo online casino through desktop, mobile web, or our installable PlayAmo casino app.
• We may collect communication records when you contact our support team via live chat or email.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating our casino responsibly and in compliance with our licensing obligations.

• We use your data to verify your identity, age, and eligibility to play, ensuring compliance with anti-money laundering and know-your-customer (KYC) regulations.
• We process your information to manage your account, handle deposits and withdrawals, and resolve any playamo casino withdrawal or payment-related queries.
• We use your activity data to personalize promotions, including welcome bonuses, reload offers, and any playamo bonus code or playamo promo code campaigns you may be eligible for.
• We analyze aggregated data to improve game selection, platform performance, and the overall user experience across our 3,500+ games.
• We use your contact details to send important account notifications, security alerts, and, where you have opted in, marketing communications about new promotions.
• We may use your information to detect and prevent fraud, abuse, or violations of our terms and conditions.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on your jurisdiction. These include the performance of our contract with you when you register a PlayAmo casino account, compliance with legal and regulatory obligations imposed by the Tobique Gaming Commission, our legitimate interests in operating and securing our platform, and, where applicable, your consent for marketing communications and optional cookies.

Restricted Jurisdictions

We maintain a list of restricted countries where our services are not available, including but not limited to Ukraine, Russia, the United States, the United Kingdom, the Netherlands, Sweden, certain Canadian provinces such as Ontario and New Brunswick, and a number of EU member states. If you access our platform from a restricted territory, we reserve the right to limit or terminate your account and associated data processing.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary to operate our services.

• We share data with payment processors, including providers handling Visa, MasterCard, Skrill, Neteller, MiFinity, Interac, and cryptocurrency transactions, as well as Paysafe transactions processed by Tronabriz Limited.
• We share information with identity verification and fraud prevention providers to confirm your eligibility to use PlayAmo casino services.
• We disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We may share information with our alternative dispute resolution provider, EGIS, in the event of an unresolved complaint.
• We work with software and hosting providers who support our platform infrastructure, all of whom are bound by confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on playamo.com, remember your preferences, and analyze site traffic. Cookies help us recognize returning players, streamline the PlayAmo login process, and tailor content relevant to your location, including localized versions in English, French, German, Spanish, Italian, Arabic, Finnish, and Chinese, among others. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including regulatory record-keeping obligations, dispute resolution, and fraud prevention. Where you close your PlayAmo casino account, we may retain certain data for a period required by applicable gaming regulations before secure deletion.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, restricted internal access, and regular security assessments. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your account, such as using strong passwords.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring these requests wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact us using the details provided below, and we will respond within a reasonable timeframe.

Responsible Gaming and Data

We use certain account and activity data to support responsible gaming tools, including deposit limits, self-exclusion options, and monitoring for signs of problem gambling behavior. This data helps us fulfill our duty of care to players across all markets we serve.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers and game studios such as NetEnt, Pragmatic Play, Evolution Gaming, and others. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will post any updates on this page, and continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team, available 24/7 via live chat or email at [email protected]. If you have an unresolved complaint regarding our data practices, you may also contact our alternative dispute resolution provider, EGIS, at [email protected], operating under the oversight of the Tobique Gaming Commission.